Privacy policy

Last updated: September 30, 2026

This Privacy Policy describes how So Genius I/O LLC (“So Genius I/O,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit, use, make a purchase from, or otherwise interact with sogenius.io.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order details
  • Customization requests
  • Measurements and product specifications
  • Artwork, logos, images, text, or files you submit for custom orders
  • Messages sent through our contact forms, email, or customer service channels
  • Reviews, feedback, or other content you choose to submit

We may also automatically collect certain information when you use our website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website
  • Date and time of visits
  • Shopping and browsing activity
  • Cookie and similar technology information

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Manufacture and personalize custom products
  • Process payments
  • Provide order confirmations and shipping updates
  • Respond to customer service inquiries
  • Review custom artwork, measurements, and specifications
  • Manage returns, refunds, replacements, and cancellations
  • Prevent fraud and unauthorized transactions
  • Maintain and improve our website
  • Analyze website usage and customer behavior
  • Improve our products and customer experience
  • Send marketing communications when permitted
  • Comply with legal, tax, accounting, and regulatory requirements
  • Protect the rights, safety, and security of our business and customers

3. Custom Order Information

Some So Genius I/O products require customers to provide information such as measurements, names, dates, artwork, logos, photographs, text, or other custom specifications.

We use this information to design, manufacture, review, and fulfill the requested product.

Customers should only provide materials that they are authorized to use and that are necessary to complete the order.

We do not claim ownership of customer-submitted artwork or other materials solely because they are provided for fulfillment purposes.

4. Payment Information

Payments made through our website are processed by third-party payment providers.

We do not generally store complete credit card numbers or other full payment credentials on our own systems.

Payment providers may collect and process information according to their own privacy policies and security practices.

5. Shopify

Our online store is hosted through Shopify.

Shopify provides the e-commerce platform that allows us to sell products and services online.

When you visit or purchase through our website, certain personal information may be collected or processed by Shopify in order to operate the store, process transactions, prevent fraud, provide analytics, and support other e-commerce functionality.

Shopify processes personal information in accordance with its own privacy practices.

6. Information We Share

We may share personal information with service providers that help us operate our business, such as:

  • E-commerce platform providers
  • Payment processors
  • Shipping and delivery carriers
  • Email and communication providers
  • Analytics providers
  • Advertising and marketing platforms
  • Website hosting and technology providers
  • Fraud prevention and security services
  • Professional advisers such as accountants or attorneys when necessary

We only share information as reasonably necessary for these providers to perform services on our behalf or as otherwise permitted by law.

7. Shipping Providers

We may provide your name, shipping address, email address, phone number, order information, and other necessary delivery details to shipping carriers or fulfillment providers in order to deliver your purchase.

Shipping carriers may process that information according to their own privacy practices.

8. Advertising and Analytics

We may use analytics and advertising services to understand how visitors interact with our website and to measure or improve advertising effectiveness.

These services may collect information through:

  • Cookies
  • Pixels
  • Tags
  • Device identifiers
  • Similar technologies

This information may include browsing behavior, device information, website interactions, and approximate location derived from IP address.

Depending on your location, you may have choices regarding certain advertising or tracking technologies.

9. Pinterest and Other Social Platforms

We may use services provided by social media and advertising platforms, including Pinterest and other platforms, to promote our products, measure website activity, or understand advertising performance.

These platforms may receive information through cookies, pixels, tags, or similar technologies when such tools are enabled on our website.

Their use of that information is governed by their own privacy policies.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Maintain shopping cart functionality
  • Improve site performance
  • Analyze website traffic
  • Understand customer activity
  • Support advertising and marketing

Some cookies are necessary for the website to operate, while others may be used for analytics, personalization, or advertising.

You may be able to control cookies through your browser settings or other privacy controls available on our website.

Disabling certain cookies may affect some website features.

11. Marketing Communications

If you sign up for marketing emails or other promotional communications, we may use your contact information to send:

  • Product announcements
  • Promotions
  • New product information
  • Special offers
  • Other marketing content

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Transactional emails related to orders, shipping, account activity, or customer service may still be sent even if you unsubscribe from marketing communications.

12. How We Protect Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for protecting any account credentials associated with your use of our website.

13. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders
  • Provide customer service
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Meet accounting and tax requirements
  • Comply with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

14. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request a copy of certain information
  • Restrict or object to certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Exercise rights relating to certain targeted advertising or data-sharing practices where applicable

These rights may be subject to exceptions under applicable law.

To submit a privacy request, contact us at support@sogenius.io.

We may need to verify your identity before completing certain requests.

15. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law that applies, these may include rights to:

  • Know what personal information is collected
  • Access personal information
  • Correct inaccurate information
  • Delete certain personal information
  • Obtain a portable copy of certain information
  • Opt out of certain targeted advertising, sale, or sharing of personal information

We will honor applicable privacy rights as required by law.

16. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter.

17. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

18. Legal Disclosures

We may disclose personal information if reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful requests or legal processes
  • Enforce our Terms of Service
  • Protect our rights or property
  • Prevent fraud or abuse
  • Protect the safety of customers, users, or others

19. Business Transfers

If So Genius I/O is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

When changes are made, we will update the “Last updated” date at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, contact:

So Genius I/O LLC
Email: support@sogenius.io
Website: sogenius.io

For privacy-related requests, please include enough information for us to identify and respond to your request.