So Genius I/O
So Genius I/O creates custom game pieces, tabletop accessories, and personalized products made for meaningful gifts, organized spaces, and memorable game nights.
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Shipping policy
Order Processing
Many products sold by So Genius I/O are made to order, personalized, custom-sized, laser engraved, 3D printed, or hand-finished.
Because of this, orders require production time before they are ready to ship.
Unless otherwise stated on the product page, our standard processing time is:
7–10 business days
Some custom, bulk, highly personalized, or complex orders may require additional production time. If a different processing time applies, it will be communicated on the product page or during the custom-order process.
Business days do not include weekends or U.S. federal holidays.
Processing time is separate from shipping transit time.
Shipping Transit Times
Once your order has been completed and transferred to the shipping carrier, estimated transit times are generally:
- U.S. Standard Shipping: approximately 3–7 business days
- Expedited Shipping: based on the service selected at checkout, when available
- International Shipping: varies by destination and carrier
These are estimates only and are not guaranteed delivery dates.
Carrier delays, severe weather, holidays, customs processing, service interruptions, or other circumstances outside our control may affect delivery times.
Order Tracking
When tracking is available, you will receive a shipping confirmation with tracking information once your order has been shipped.
Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
Shipping Rates
Shipping costs are calculated and displayed at checkout unless otherwise stated.
Rates may vary based on:
- Package size
- Package weight
- Destination
- Shipping service
- Product type
Any available free-shipping promotions will be clearly identified at checkout or on the applicable product page.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Street address
- Apartment or unit number
- City
- State
- ZIP or postal code
- Country
If you notice an address error after placing your order, contact us as soon as possible at support@sogenius.io.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been transferred to the carrier.
So Genius I/O is not responsible for delivery problems caused by incorrect or incomplete addresses provided by the customer.
Returned or Undeliverable Packages
If a package is returned to us because of an incorrect address, refused delivery, or another issue outside our control, we will contact you regarding available options.
Additional shipping charges may apply if the order needs to be reshipped.
Custom or personalized products returned as undeliverable are not automatically eligible for a refund.
Delayed Shipments
Occasionally, orders may take longer than expected because of:
- High order volume
- Material availability
- Customization complexity
- Carrier delays
- Severe weather
- Holidays
- Service disruptions
If our current production time is longer than our standard estimate, we will update the applicable product page or communicate the revised timeframe when possible.
If you have questions about the status of an order, contact us at support@sogenius.io with your order number.
Lost Packages
If tracking has not updated for an extended period or your package appears to be lost in transit, please contact us at support@sogenius.io.
We may ask you to allow the carrier's required investigation period before a replacement or other resolution can be provided.
We will assist with eligible carrier claims whenever possible.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around the delivery location
- Check with household members
- Check with neighbors or building staff
- Verify the shipping address on your order
- Contact the shipping carrier
If you still cannot locate the package, contact us at support@sogenius.io and we will help review the available options.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at support@sogenius.io.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the damaged item
- Photographs of the shipping packaging and label when possible
Please retain the damaged item and packaging until the issue has been reviewed, since they may be required for a carrier claim.
Damaged, defective, and incorrect orders are also covered by our Returns, Refunds & Cancellations Policy.
International Shipping
International shipping may be available for selected products and destinations.
International customers are responsible for any applicable:
- Import duties
- Customs fees
- Taxes
- Brokerage fees
These charges are determined by the destination country and are not included in the product price or standard shipping charge unless specifically stated otherwise.
Customs processing may also cause additional delivery delays.
So Genius I/O does not control customs charges or processing times.
Customs and Import Restrictions
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
If an international shipment is refused, returned, or destroyed because of local customs regulations, import restrictions, or unpaid duties, refunds may be limited to the extent permitted by applicable law.
Combined Orders
When possible, multiple items from the same order may be shipped together.
However, some orders may arrive in separate packages because of product size, production schedules, or fulfillment requirements.
If an order is split into multiple shipments, separate tracking information may be provided.
Preorders and Special Production Runs
Products identified as preorders or special production runs may have processing times different from our standard 7–10 business days.
The estimated production or shipping window will be provided on the applicable product page.
If a preorder is purchased together with an in-stock or standard made-to-order item, the order may ship together when all items are ready unless otherwise stated.
Shipping Restrictions
We reserve the right to limit shipping to certain locations or to cancel an order if reliable delivery cannot be arranged.
If we cannot ship your order to the address provided, we will contact you and issue an appropriate refund for the canceled portion of the order.
Delivery Estimates
Any delivery date shown on our website, at checkout, or in an order confirmation is an estimate unless explicitly identified as guaranteed.
Production and delivery timelines may vary, particularly for custom and made-to-order products.
If you need an item by a specific date, please contact us before placing your order so we can let you know whether the requested timeframe is feasible.
Contact Us
For shipping questions, tracking assistance, or delivery concerns, contact:
So Genius I/O LLC
Email: support@sogenius.io
Website: sogenius.io
Please include your order number whenever possible.
Last updated: September 30, 2026