Refund policy

Last updated: 01/30/2024

Thank you for shopping at KB-3D. We appreciate your business and strive to provide products that meet and exceed your expectations. Please read this policy carefully to understand your rights and responsibilities when seeking a refund.

1. Returns:

  • Due to the nature of our product, we cannot accept returns for items that have been opened. If the seal is broken, the product is no longer eligible for a refund.

2. Cancellation:

  • Customers are allowed to cancel orders at no charge if done so prior to shipment. Once an order has been shipped, it cannot be canceled.

3. Eligibility:

  • To be eligible for a refund, the item must be unopened and in the same condition that you received it. It must also be in the original packaging.

4. Refund Process:

  • To initiate a return, please email us at [support@sogenius.io] with your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.

5. Shipping Costs:

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Items:

  • If you received a damaged or defective product, please email us at [support@sogenius.io] with photos of the damage or defect, and we will assist you in resolving the issue.

7. Refund Timeframe:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within [X] business days.

8. Late or Missing Refunds:

  • If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you've done all of this and you still have not received your refund, please contact us at [support@sogenius.io].

9. Sale Items:

  • Only regular-priced items may be refunded; unfortunately, sale items are non-refundable.

10. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [support@sogenius.io].

11. Questions:

  • If you have any questions regarding our refund policy, please contact us at [support@sogenius.io].